ARETE Global Support Center (AGSC)

As the number of customers of SAP increases drastically, the need for support for the post-implementation problems, change management and restructuring of some processes also grows. For a certain period of time, corporations aimed to solve their SAP support need via their internal resourced teams called ''Help Desk'' or ''Customer Center of Excellence''. Today, tight cost reduction and efficiency maximization policies force companies to use outsourced support from professional services companies.

ARETE GLOBAL SUPPORT CENTER (AGSC), not only provides SAP support, but also delivers the service with many distinguishing characteristics such as flexibility, traceability, scalability and measurability. These combine to serve the companies with maximum efficiency and minimum cost. 

What does AGSC do?

Corporations have to be ''more'' profitable to exist in the global market. To pursue this goal, besides the sustainability in the quality of their products and services, they have to manage their supporting investments like SAP very efficiently and cost consciously.

Committed to establishing a lifetime partnership with its customers, ARETE launched AGSC to enable companies to utilize their SAP investments with maximum productivity and highest return.

Leading ERP industry via strong references, local and international experience, ARETE delivers its unique industry expertise with its continuously growing solution pool through AGSC. Planning and implementing SAP projects with a broad perspective foreseeing future needs as well as considering current conditions, ARETE provides the necessary support to its customers to enable them to run their SAP system flawlessly, handle and solve problems.

AGSC delivers:

• 365 days x 24 hours continuous and proactive SAP support
• End-to-end solution and support
• Ability to act as a part of customers' IT team
• Implementation, maintenance and management support
• Multi support levels
• Reformist pricing models with support level and pay-per-use concept; up to %50 percent savings in the first year
• ITIL Best Practice and ITSM based business processes, management and organizational structure
• Minimum risk
• Incident Management, Knowledge Management, Change Management, Problem Management and Test Management, Service Level Management and Reporting
• SLA based performance management; fastest and most efficient return
• Centralized solution database to provide fastest response time
• Robust structure with tight security features
• Status monitoring feature developed for customer reviews
• Information security policies 
• Innovative and flexible pricing models
• Monthly reports; number of incidents, resolved issues, issue classification etc.